Support

We never under-estimate the importance of support; day in, day out

Our telephone and remote access software support is provided during the usual working week, Monday to Friday, 9.00am to 5.00pm. For those retailers who need it, we can also offer weekend telephone support too.

We understand just how important support is to our customers. Our dedicated support team provides helpful and prompt advice when it's needed most to ensure you are always operational.

During the early days of a system being installed, we realise that the learning curve is at its steepest and the need for support is often at its peak until familiarity and experience increase over time. Thereafter, day in, day out, support continues to play a key role, helping resolve immediate issues or questions as well as providing guidance to get even more from the system too.

Our support team includes ex-retailers, who, having lived in the "real-world" bring their appreciation and understanding of the typical day-to-day issues and pressures faced.

Many of our customers have previously been with other providers for Microsoft RMS, moving to us for a better service and support.

We always welcome the opportunity to put you in touch with our customers to hear how they find our service for yourself.

The Bike Chain

"Davidson Richards have exceeded our expectations and restored our faith in the industry. They have shown patience, diligence and support at the level we needed. Think handholding without condescending. They appreciated that we were spending (for us) a lot of money and we needed to be sure it was the right thing to do."