Support
We never under-estimate the importance of support; day in, day out
Our telephone and remote access software support is provided during the usual working week, Monday to Friday, 9.00am to 5.00pm.
We understand just how important support is to our customers. Our dedicated support team provides helpful and prompt advice when it's needed most to ensure you are always operational.
During the early days of a system being installed, we realise that the learning curve is at its steepest and the need for support is often at its peak until familiarity and experience increase over time. Thereafter, day in, day out, support continues to play a key role, helping resolve immediate issues or questions as well as providing guidance to get even more from the system too.
Many of our customers have previously been with other providers for Pegasus solutions, having moved to us for better service and support. Our support team includes those who, before joining our company, used Pegasus solutions in the "real world", ensuring we have an appreciation and understanding of the typical day-to-day issues and pressures faced.
We always welcome the opportunity to put you in touch with our customers to hear how they find our service for yourself.
Yorkshire Aggregates
"Whatever we are undertaking, whether it is project work or problem solving, they are always friendly and helpful."
They explain what they are doing in a way that I can understand and can communicate to other staff. They understand that we need to work efficiently and work with us to ensure the system achieves this."
For support
Standard support hours:
Monday - Friday 9.00am - 5.00pm
For support call: 01332 383231
Or email: PegasusSupport@davrich.co.uk
