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Overview

New marketing opportunities appear every day. Today's customers want more SKUs, personalised service and connected convenience. Perennial chores of stock management, purchasing and pricing must be streamlined to find time for new tasks. Data exchange with customers, suppliers and other systems must work first time, every time, anytime. Dynamics RMS Store Operations is recognised worldwide as a software solution that handles every POS and management challenge. It expedites checkouts and every back-office task, shows you new ways to market, promote and sell, it scales up smoothly for expansion and e-commerce, and cuts your POS system and operating costs.

Be able to manage stock holdings across multiple locations. Make informed decisions with real-time data. Maintain a unified view of each customer whatever the sales channel. Connected solutions let information flow to customers, business partners and employees. You streamline operations to make your enterprise more nimble, responsive and productive. Close the loop on customers to build more dynamic, lasting relationships.

Any Stock. Any Store. Any Chain.

Store Operations handles any stock, stock and sales method including services, layaways, subscriptions, work orders and back orders.

Hard goods, soft goods, services, grocery and convenience items.
Matrix and lot matrix.
Serialised items and multiple serial numbers.
Assemblies, kits and items you produce.
Weighed, measured and by bin.
Gift cards and vouchers.
Unlimited number of stock items and transactions.

Power, Speed and Flexibility at the Point-of-Sale

In one or a hundred checkout lanes Store Operations' easy-to-grasp screens deliver faster, smoother sales. The customisable POS screen looks like a receipt with every item, price and quantity in plain sight. Cashiers make fewer mistakes, lines go faster and tricky transactions including layaways, returns, partial payments and mixed tender all become easy.

Serve others while keeping a stalled transaction "on hold."
Sell and track any product, service, warranty or subscription.
Process payments, layaways and work orders.
Accept multi-tenders, credit cards and foreign currencies.
Keep selling even when your network is down.
Instantly check stock even locating it in the store.
Put items on back orders for future deliveries from the POS.
Build rapport and upsales using customers' buying histories.

Enhance Customers' Shopping Experience.

Serve customers as individuals utilising the same tools and methods as the retail giants. Store Operations can make every customer feel "valued" by keeping customer records as complete and up to date as possible. Satisfied customers are repeat customers. Apart from assisting in building a loyal customer base Store Operations helps ensure accurate accounting.

Capture, show/hide customer contact and demographics on POS screen.
Instantly access complete history of purchases, payments and account information at the POS.
Accommodate partial payments and account payments.
Suggest relevant upsells, sale items and volume discounts.
Target your mailings directly to customers' special interests.
Grant automatic discounts and differential pricing to special customers.
Reprint e-receipts to resolve disputes, speed rebates and verify purchase dates and amounts.

Optimises Operational Resources and therefore Time and Money

Every function is easy to learn and is accommodating to your changing needs. Intuitive screens speed learning so staff can spend extra time serving customers or researching new products.

Store Operations installs and sets up easily.
Lock out, or empower any employee's access to sensitive data.
Automate stock management. Reduce shrinkage and slow moving items.
Complete involved tasks in minutes. Use wizards to bulk-update prices and stock data.
Know which associates sell best. Predict what days and hours to increase staff or cut back.
Know when to order. Leverage multiple suppliers to get lowest prices.

Customisable Management Tools

Store Operations incorporates tools to manage every aspect of your store with ease, security and control. At the POS or in the back office, Store Operations' flexibility gives faster task completion, complete visibility and accuracy.

Every function is easy to learn and will adapt to your changing needs.
Intuitive screens speed learning so staff can spend extra time serving customers or researching new products.
Easily reconfigure POS screens to display what your cashiers need.
Customise receipts and price labels with graphics, logos, etc.
Exploit many flexible pricing structures for mark-ups and discounts.
Set up new sales and promotions fast.
Streamline buying with ordering levels, best-price suppliers, and automatic POs.
Make Store Operations' wizards do your work: Take just minutes for new item input, stock management and everyday chores.

Quick, Comprehensive, Flexible Reports

Make intelligent and informed decisions using accurate and timely data. Exploit thousands of standard report possibilities or design your own. Store Operations' report engine provides excellent flexibility and drill down facilities. Excellent reporting power is the edge that provides the ability to more tightly manage every aspect of the organisation and ultimately achieve the overall goal of higher profits.

Store Operations Manager

Know exactly what the best sellers are in every department, category and season.
Decide what to buy or mark down.
Track ROI from your ads, mailings, promotions, sales and discounts.
Preview, print or export data in multiple formats.
Filter, hide, sort and group data as you like it.
Add logos and graphics for formal reports.
Even drill down to modify the database directly from reports.

Easy Integration

Easy integration with the Internet and other software packages avoids double entry work and broadens management visibility. Store Operations, with Davidson-Richards skills, integrates with legacy systems, accounting/financial software, credit card services and the Web. Store Operations helps you maximise cash-in from every "touch" and transaction.

Manage account receivables in Store Operations, then trade data with popular accounting software.
Eliminate double entry.
Define how much detail goes to accounting/financial software.
Integrate with leading credit card services to reduce fraud and keyboard errors.
Smoothly integrate Web sales from multiple sites with in-store sales.
Use Store Operations' POS as a data collector for back-end ERP/CRM applications.
Enable PDA, mobile/wireless stations for "line-busting" retail staff.
Ship and track online through associate sites.

More Cash-In Per Customer

Make in-store traffic, catalogue sales, phone orders and Web traffic feed each other! Store Operations helps you maximise cash-in from every "touch" and transaction. In many associated ways Store Operations will help you serve customers better to increase revenue and bind loyalty.

Know customers' buying histories. Easily market what they want.
Remind customers who forget their "usual items."
Handle layaways, vouchers, back orders and quotes.
Display upsells on the POS screen so cashiers can act on the information.
Use multimedia NetDisplay to sell impulse items to customers in line.
Sell goods and services from partnered businesses and Web sites.
Customise receipts with promo for new products and specials.

Store Operations Helps You Expand - Economically

Store Operations is highly configurable and therefore will bend to conform to the way you sell and work. It gives you the kind of information tools that the retail giants use such as customer purchase histories, e-receipts, personalised marketing, even B2B, e-commerce and CRM/ERP connectivity.